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Media hacking continues as Czech news sites suffer DDoS attacks

Media websites continue to be attacked by cyber criminals with reports now emerging that titles in the Czech Republic have been targeted. Three of the country’s most widely-read sites – ihned.cz, idnes.cz, and novinky.cz – have confirmed the slowing or crashing of their web pages according to Reuters, though it is not clear who is responsible for the hacks at present. Indicating the use of commonly-deployed Distributed Denial of Service (DDoS) attacks, Lucie Tvaruzkova, the head of business daily ihned.cz, said, “We are receiving great numbers of requests at our servers, which is a typical way to attack.” The incident follows other well-documented cyber-assaults on major media outlets this year, with both the New York Times and Wall Street Journal revealing their networks were breached in attacks they believed originated in China. Elsewhere, security researchers said last week that hackers have been targeting government agencies across a number of European countries, including the Czech Republic, Ireland, and Romania. A flaw in Adobe Systems ADBE.O software has apparently been exploited in the attacks. Source: http://www.itproportal.com/2013/03/04/media-hacking-continues-as-czech-news-sites-suffer-ddos-attacks/#ixzz2yBakJKEu

DDoS Attack on Ellie Mae site Suspects Attackers Had Industry Knowledge

The distributed denial-of-service attack that crashed Ellie Mae’s loan origination system was cleverly disguised and could have been carried out by individuals with mortgage industry expertise, the vendor says. The March 31-April 1 attack overwhelmed the company’s servers with data requests that had the look and feel of legitimate communications. Specifically, the attack flooded the servers with requests to a URL that is used to download an XML file containing a list of third-party technology vendors that integrate with the Encompass LOS via the Ellie Mae Network. “It was a massive number of requests that came in and consumed the full capacity of one set of our servers around a specific URL,” Ellie Mae President and Chief Operating Officer Jonathan Corr says in his first interview since the attack was disclosed. “Where a classic denial-of-service attack would be a request that comes in that is not valid and would just create a lot of failed attempts, this was a valid request with a normal signature.” The investigation into the incident is ongoing, but the manner in which the attack was carried out may indicate that it was carried out by people familiar with the mortgage industry. “I find it very coincidental that this was using a valid request and a normal signature, which if you look at just a random attack, that’s not typically the case,” Corr says. “And it occurred on the last day of the month and the quarter, starting first thing in the morning” — a critical time for loan closings. “That could be coincidence, I don’t have evidence otherwise, but we find it very disturbing and we’re trying to figure it out. It seems like that could be a possibility,” he adds. The XML file contains no sensitive data and is accessible through a so-called open request, which doesn’t require the type of authentication needed to access actual loan files in the system. The attack resembled data requests that would come from the smart client application used to access Encompass and the Ellie Mae Network. This similarity initially made the communications difficult to identify as a threat. “Because of the way it came in, it looked just like a request that we would expect and it wasn’t something that someone out there randomly could do,” Corr says. “Somebody obviously understood a basic public request that would come from an Encompass system.” Ellie Mae has hired Stroz Friedberg, a cyber-security and digital forensics investigation firm, to piece together evidence and trace the attack, evaluate Ellie Mae’s response to the incident, as well as validate that the vendor did not suffer a data or security breach. “We’re asking them to validate that so we can provide a third-party perspective to our customers so that they can turn around and let their regulators know,” Corr says. Ellie Mae, based in Pleasanton, Calif., has put protocols in place to defend against an attack of this nature, and Corr says the company will make additional investments “to further harden the walls” of its infrastructure. “We’re really focused on how to get even better at dealing with anybody that might try to affect the livelihood of our customers,” he says. Source: http://www.americanbanker.com/issues/179_65/ellie-mae-suspects-attackers-had-industry-knowledge-1066689-1.html

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DDoS Attack on Ellie Mae site Suspects Attackers Had Industry Knowledge

24 million reasons to lock down DNS amplification attacks

Research from Nominum, a US security consultancy that supplies ISPs with DNS-based analytics and revenue advice, claims to show that 24 million home and small office broadband routers around the world are vulnerable to being tapped as part of a massive DDoS attack. Distributed-denial-of-service (DDoS) swarm attacks have been around for years, but hijacking routers is a relatively recent trend, driven largely by the fact that very few users actively update the firmware of their legacy routers. Rather than hack the host computer, Nominum says that the hackers can now manipulate DNS (Domain Name System) traffic lookups – the technology that translates alphabetic domain names (e.g. www.bbc.co.uk) into its numeric identifier (e.g. 987.65.43.21). By spoofing the target’s IP address and generating a small IP request (ICMP) to a vulnerable router, the router will then generate a larger IP data packet to the real IP address. Nominum claims that this `amplification’ effect can be tapped to turn a few megabits of data bandwidth into many tens of gigabits of bandwidth hogging IP streams. This is no theoretical analysis, as the consultancy claims to have spotted over 5.3 million home and office routers being hijacked during February to generate IP attack traffic – with as much as 70 per cent of total DNS traffic being attributed to one attack seen during January. Nominum says the effect on ISP traffic is immense, with trillions of bytes of attack data disrupting ISP networks, websites and individuals. In the longer term, the consultancy says there is a network impact generated by malicious traffic saturating the available bandwidth and a consequent loss of revenue as users migrate to other ISPs due to an apparently poor experience. Sanjay Kapoor, the SVP of strategy with Nominum, said that existing DDoS defences do not work against today’s amplification attacks, which can be launched by any criminal who wants to achieve maximum damage with minimum effort. “Even if ISPs employ best practices to protect their networks, they can still become victims, thanks to the inherent vulnerability in open DNS proxies,” he said. Peter Wood, CEO of pen-testing specialist First Base Technologies, says that the problem identified by Nominum is often found by his research team where remote branch offices and staff working from home are involved. “We’ve recently been testing a Draytek Vigor router in this regard, and the good news is that most of the attack ports that could be used are turned off by default. Conversely, we also tested a Buffalo router, where the exact reverse was true,” he explained. “This is the joy of OpenDNS proxies. It’s also not that obvious how to configure a fixed IP on many routers,” he said, adding that some clients are – thankfully – becoming more aware of the security risks from the amplification attacks identified by Nominum’s research. Sven Schlueter, a senior consultant with Context Information Security, said that DNS application attacks mean that only minimal resources are required to conduct an attack against the availability of a larger system or network. “This type of attack is then often performed from different sources, all spoofing the source ‘to origin from the target’, resulting in a DDoS against the available bandwidth of the targeted hosts and networks when content is returned from the legitimate DNS,” he said, adding that a number of mitigation solutions are now possible. “For example, a DNS server administrator can ensure that the resolver is not open to the Internet. Very rarely – usually only for service providers – is a resolver required to be open to the Internet. However, if necessary, rate limiting and monitoring can be applied to slow down, detect and mitigate attacks,” he said. “ISPs can also enforce restrictions so that spoofing of addresses is not possible. Service owners, such as a Web site administrator, can only slightly mitigate the issue by dynamically allocating more bandwidth and filtering the attack at the border/ISP core, to the network affected,” he added. Jag Bains, CTO of DDoS remediation specialist DOSarrest, said that is a need for focused DDoS protection services as his firm is seeing more and more attack vectors and agents emerge – something that he says is only going to increase as the `Internet of Things’ gains further traction. “Strategic decision makers will need to understand what specific assets need protection and in what specific manner, and ensure they buy the right solution,” he noted. Lamar Bailey, director of security research with Tripwire, said that home and small office modems, gateways and routers are a generally the second weakest link in a home/small office network behind printers. “Internet providers do update or use current technology for home user gateways and the end user is generally stuck with what every the provider gives them. The routers are generally on very old technology and not easy or possible to secure. DDoS and other attacks are very successful on these old routers,” he said. Bailey went on to say that the ISPs need to take security more seriously and help protect their consumers. “In the US each region has limited options for ISPs which is almost a monopoly. This is bad for consumers and great for attackers and bot herders,” he explained. “Internet providers do update or use current technology for home user gateways and the end user is generally stuck with what every the provider gives them. The routers are generally on very old technology and not easy or possible to secure. DDoS and other attacks are very successful on these old routers,” he said. Bailey went on to say that the ISPs need to take security more seriously and help protect their consumers. “In the US each region has limited options for ISPs which is almost a monopoly. This is bad for consumers and great for attackers and bot herders,” he explained. Source: http://www.scmagazineuk.com/24-million-reasons-to-lock-down-dns-amplification-attacks/article/341026/

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24 million reasons to lock down DNS amplification attacks

Millions of home routers expose ISPs to DDoS attacks

DNS software specialist Nominum has revealed that DNS-based DDoS amplification attacks have significantly increased in the recent months, targeting vulnerable home routers worldwide. The research reveals that more than 24 million home routers have open DNS proxies which potentially expose ISPs to DNS-based DDoS attacks. In February of this year more than 5 million of these routers were used to generate attack traffic. DNS is the most popular protocol for launching amplification attacks and during an attack in January more than 70 percent of total DNS traffic on one provider’s network was associated with amplification. The attraction for the attacker is that DNS amplification requires little skill or effort but can cause major damage. Using home routers helps mask the attack target making it harder for ISPs to trace the ultimate recipient of the waves of amplified traffic. The amount of amplified traffic can amount to trillions of bytes every day, disrupting networks, websites and individuals and leading to additional costs. “Existing in-place DDoS defenses do not work against today’s amplification attacks, which can be launched by any criminal who wants to achieve maximum damage with minimum effort,” says Sanjay Kapoor, CMO and SVP of Strategy at Nominum. “Even if ISPs employ best practices to protect their networks, they can still become victims, thanks to the inherent vulnerability in open DNS proxies”. To address the gap in defenses Nominum has launched its Vantio ThreatAvert product to enable ISPs to neutralize attack traffic. Kapoor says, “ISPs today need more effective protections built-in to DNS servers. Modern DNS servers can precisely target attack traffic without impacting any legitimate DNS traffic. ThreatAvert combined with ‘best in class’ GIX portfolio overcomes gaps in DDoS defenses, enabling ISPs to constantly adapt as attackers change their exploits, and precision policies surgically remove malicious traffic”. Source: http://betanews.com/2014/04/02/millions-of-home-routers-expose-isps-to-ddos-attacks/

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Millions of home routers expose ISPs to DDoS attacks

Blizzard games still suffering after DDoS attack

Blizzard has confirmed that some of its games are being affected by distributed denial of service attacks (DDoS attacks) on its European online services. Diablo , World of Warcraft , StarCraft and Hearthstone may all be affected by the attacks, suffering disconnections and high latency — a longer gap between the time when you click or press a button and the effect of that action, which makes the game can feel laggy. According to Blizzard’s official update, the attacks aren’t focusing on the company’s infrastructure, however the ripples of the DDoS attacks are still being felt by some of the playerbase. The issue may also be causing problems with the Blizzard authentication servers, which in turn leads to failed or slow login attempts. The company stated: “while we are closely monitoring the situation we wanted to thank you for your patience and apologise for any inconvenience this may cause.” On a lighter note, here’s the trailer for Blizzard’s new game Outcasts: Vengeance of the Vanquished . Blizzard Outcasts — Vengeance of the VanquishedBlizzard Entertainment What with it being an April Fool’s Day joke (despite Blizzard’s protestation that they “have no idea why you would doubt us, but yes, we are indeed making this game. For realsies.”) the game is unlikely to be affected by disconnections and latency. Silver linings and all that… Source: http://www.wired.co.uk/news/archive/2014-04/01/blizzard-ddos

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Blizzard games still suffering after DDoS attack

DDoS Trends Report Reveals Spike in Botnet Activity

A new study documenting distributed denial of service (DDoS) trends found an average of more than twelve million unique botnet-driven DDoS attacks are occurring weekly in the last 90 days, representing a 240% increase over the same period in 2013. “Unlike network DDoS attacks, Layer 7 attack sources can’t hide behind spoofed IPs. Instead they resort to using Trojan infected computers, hijacked hosting environments and Internet-connected devices,” the report stated “Large groups of such compromised resources constitute a botnet; a remotely controlled “zombie army” that can be used for DDoS attacks and other malicious activities.” Key findings on network (Layer 3 & 4) DDoS attacks included: Large SYN Floods account for 51.5% of all large-scale attacks Almost one in every three attacks is above 20Gbps 81% of attacks are multi-vector threats Normal SYN flood & Large SYN flood combo is the most popular multi-vector attack (75%) NTP reflection was the most common large-scale attack method in February 2014 Key findings on application (Layer 7) DDoS attacks included: DDoS bot traffic is up by 240% More than 25% of all Botnets are located in India, China and Iran USA is ranked number 5 in the list of “Top 10” attacking countries 29% of Botnets attack more than 50 targets a month 29.9% of DDoS bots can hold cookies 46% of all spoofed user-agents are fake Baidu Bots (while 11.7% are fake Googlebots) “2013 was a game-changing year for DDoS attacks, with higher-than-ever attack volumes and rapid evolution of new attack methods,” the report states. “Now, the perpetrators are looking to raise the stakes even higher by introducing new capabilities, many of which are specifically designed to abuse the weaknesses of traditional anti-DDoS solutions. As a result, in 2014, many IT organizations will need to re-think their security strategies to respond to latest Layer 3-4 and Layer 7 DDoS threats.” Source: http://www.tripwire.com/state-of-security/top-security-stories/ddos-trends-report-reveals-spike-botnet-activity/

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DDoS Trends Report Reveals Spike in Botnet Activity

Anonymous DDoS Attack Hits Albuquerque Police Dept. In Response To Homeless Man James Boyd’s ‘Murder’

Anonymous has followed through with a threat to disable the Albuquerque Police Department (APD) website in retaliation for the fatal shooting of mentally ill man James Boyd earlier this month. An APD spokesperson said there was “unusual activity” on their website and an officer confirmed it was from a cyber-attack. Anonymous often uses distributed denial-of-service (DDoS) attacks to shut down websites in protest. A DDoS attack is a flood of exponentially more requests to a targeted website than that sites server can handle, sometimes by using bots and other tools. That overloads the server and makes the website unavailable. The incident in question involves the fatal shooting of Boyd, a 38-year-old homeless and possibly schizophrenic man, after a three-hour encounter in the “foothills” outside Albuquerque. Boyd had a history of violent crimes and often said he was on secret missions under the direction of former President Gerald Ford. Some of Boyd’s violent arrests involved attacks against police officers. He served time in jail and in at least one mental health facility. In a rare move, the APD released the full video of the incident, which shows officers shooting Boyd with beanbags and bullets after Boyd threatened them with a knife multiple times and refused to follow their directives. You can watch the APD briefing on the incident here. Albuquerque Police Chief Gorden Eden says the shooting was justified. The Anon Press released this video on March 25 outlining their disapproval of the APD and planned attack: “On March 30th we are asking the citizens of Albuquerque to occupy the APD HQ and occupy the sites of the Albuquerque Police Department. Let them know that your city is not a place for war games against the homeless and the less fortunate. Anonymous grab your cannons and aim them at Albuquerque police websites.” They also accuse the APD of murdering James Boyd “in cold blood.” The APD says they took measures to defend themselves against the attack but they were not effective. The main APD site that Anonymous targeted is back up as of 6 p.m. on March 30. Another which appears to be a recruitment page, remains unavailable. Federal investigators are now looking into the James Boyd incident, APD Chief Gordon welcomes the probe. Source: http://www.ibtimes.com/anonymous-ddos-attack-hits-albuquerque-police-dept-response-homeless-man-james-boyds-murder-1564905

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Anonymous DDoS Attack Hits Albuquerque Police Dept. In Response To Homeless Man James Boyd’s ‘Murder’

Beware the headless browser DDoS Attacks!

The attacks that you nor your security provider know about, the classic “unknown unknowns”, are often seen as the biggest challenge. I met with Jag Baines, CTO of DOSarrest some time ago on a visit to the UK with general manager Mark Teolis, who talked of such an attack vector that had not been as widely reported as they had hoped. The two admitted that the methods of denial-of-service (DoS) attack had changed in the past few years, to the use of sophisticated botnets, and with more access power to compromised computing power, that gives access to tools such as “headless browsers”. Baines explained that a headless browser is a web browser for all intents and purposes, just without the graphical elements; a legitimate browser web kit that has been modified to run a series of queries and target basic UIs on your website. “It is gaining popularity on the ‘big and dumb’ attacks. You have no web application firewall and no box is going to be able to figure out what this thing is doing,” Baines said. “You can download the software for free and modify it, PhantomJS is the most popular headless browser and people use it for legitimate purposes like monitoring services. We looked at adding a monitoring service to see how our website was doing a couple of years ago, and you can add a sensor and a certain location and tell it to tell you the load times of each element of the site, but others are modifying it for less than gallant reasons.” Teolis said that such tools were made by programmers to test out their websites, but they were now used for nefarious purposes. “You open up hundreds of sessions on your laptop and see how it runs, but now you can have unlimited process using Javascript, cookies and Captcha, and any challenge.” Baines said that any attacker would need access to the tool, and while you cannot effectively run headless browsers, an attacker would need to load up the program and need a victim to actively run it. “An attacker accesses it and loads it up via a VBScript, the victim sends back a response and the headless browser tells you it looks like a legitimate session to get access to what they can find. It works because the attacker understands how the website is designed, tells you where the weaknesses are and point it at it. You cannot set up a web application firewall to prevent it as it is using the same protocol as a real visitor would.” Teolis said that this attack form is low and slow, and the headless browser would infect a laptop, go to a command and control centre and await instructions. “It could download code, but the idea is to exhaust resources – it is Slow Loris attack version 2,” he said. “All of the boxes could not stop it as slow and low attacks come twice an hour, but there are 50,000 of them, so how do you distinguish what is real and fake traffic? With headless browsers, it can process Javascript and Captcha and jump through hoops; so this will be a big problem for older boxes.” Baines said that there tends to be a focus on volumetric attacks, but while users are scared of that, a lot of the headless browser attacks are TCP-based, so only around five to ten Gbps, but it is in the background and that is what is killing the site. “You’ll never see it, it runs as a separate process in the background. The only way you’ll know is to run a NetStack to see what is running out of port 80 and it is very sophisticated.” DOSarrest admitted that there is no detection of a large collection of botnets for this service, but they predicted that this will happen as a victim can be hit 10 times or 50 times a minute. Baines said: “You can rent a botnet for $10 an hour, but with a headless browser you have to be sophisticated to use it. It takes time and effort to get it installed, so you can run it on 10/15 machines to be effective and once you have your sophisticated botnet you are not going to share that, you are going to keep it and use it when the time calls for it. These guys are motivated either politically or commercially and will bring it out like a sniper only when they see fit.” Asked if this could be used as part of a targeted attack, Teolis said that this is different as it uses DoS tactics, but if there are 10,000 different IPs attacking every ten minutes or every hour, then it will be hard to deal with. Baines said: “If you look at it from the perspective of the cyber criminal, they want to cover their tracks and pull out data without anyone knowing and using headless browsers for any purposes, but there is going to be some footprint left behind. I don’t see it as a tool for theft, it is more about how to make the website unavailable and how does the attacker look like every other visitor. “The intentions are different and to leave no logs or trace. There will be difference in patterns but it takes a dogged support guy to figure it out.” The concept was presented last summer at the Def Con conference in Las Vegas, and Teolis said that the response was positive from delegates. In terms of how to protect against it, the solution does lay with a pure play DDoS protection service as this does not require signature-based solution. Teolis said that it offers support to parse it, run analysis on it and see the pattern and anything in particular that wasn’t there an hour ago. “We are defending our customers during non attack periods , to compare and contrast and look at the pattern, look at the implementation. At the worst case we can put our finger in the dyke and block it, or we look at rate limiting expressions, maybe sanitise the options that come through – it is all dependant on what data we can gather,” he said. “With real time support there is a human involved and you can develop some rule sets to determine what is going on and implement this module. We can do that in seconds, and that is part of our software and we can do it in under a minute.” Source: http://itsecurityguru.org/gurus/beware-headless-browser/#.UzMvWleTqM6

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Beware the headless browser DDoS Attacks!

Why having a DDoS Playbook is essential for your organisation

Just like any major emergency, IT managers must prepare a playbook to follow in case a DDoS attack occurs. What follows are some of the most important considerations every manager needs to consider when creating their DDoS playbook: it’s about 75% preparation, 25% organised action. Situation awareness Every business operates within the context of certain realities. There are the human, political realities: are there competitors, activists or people who might have something against your organisation? Your team should be actively monitoring social media for indications of growing tension. And then there are known technological realities: what device types and browsers normally access your public websites? What is within the range of normal legitimate traffic and what is not? Document what’s normal, what’s not, how to monitor for it, and what to do about it when things change. Know thy network, and protect it In order to effectively protect your network, you and your team must understand it completely. Establish the following practices, share in a safe location, and update regularly: Create a detailed depiction of your network topology. This will ensure everyone is working from the same page and will be useful for team coordination while under attack. Establish baselines. Collect baseline measurements of all network activity as it relates to your public access points. Examples are graphing and threshold alerts for bits per second and packets per second on major ingress and egress links in your network. You should also identify all critical services (for example, DNS, web servers and databases) running in your network and define monitoring indices to assess health in real time. Defend from the edge. Deploy technology at the edge of your network to defend as best as possible. Understand it may have limited capabilities, but can be of use in thwarting a small attack or identifying a ramping attack. Give yourself options. Design a secure remote access configuration, preferably out of band, to allow for remote management of your systems while under attack. Create a strong DDoS response team Help your people be successful by designating a strong team leader and making sure everyone knows and understands their responsibilities. Include the following: Who should be notified and when (emergency contact info for your ISP, your own senior management, customer service and PR managers)? What info needs to be collected and when, and where is it logged? What action needs to be taken to protect infrastructure or service? What is the escalation path for critical decisions? Communicate the DDoS plan It’s not enough to have created a DDoS plan, but you need to share it and staff needs to know exactly when to initiate a DDoS response. It should be part of orientation for new staff, with hard copies at stations and version in your wiki or online shared resources. Run drills periodically, including contacting your ISP. Partner when necessary If an attack is beyond the capabilities of your team or your ISP, make sure you have done your research and know which expert you want to call. There are companies whose sole expertise is preparing for and defending against sophisticated and large scale DDoS attacks. Make sure you understand your needs and vendors’ service offerings beforehand so that when the need arises, you will have taken that difficult decision-making process out of the equation. Source: http://www.techradar.com/news/software/security-software/why-having-a-ddos-playbook-is-essential-for-your-organisation-1232315

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Why having a DDoS Playbook is essential for your organisation

Westboro, Northboro Verizon service hit by DDoS attack

Since March 3 — and perhaps as far back as Feb. 26 — Verizon customers in Westboro and Northboro had been experiencing regular and constant interruptions to their Internet and phone service. Dozens of Westboro residents have discussed the service outages on Facebook (and offer sharp-tongued critiques of Verizon’s response), and six have filed complaints with the state Office of Consumer Affairs and Business Regulation. The disruptions, according to Verizon spokesman Philip G. Santoro, were caused by repeated cyberattacks on one residential customer in Westboro. The cyberattack is called a dynamic denial of service, a DDOS or DOS. In an email, Mr. Santoro described the attack thusly: “Someone deliberately flooded that customer with an overwhelming amount of traffic that rendered their Internet service inoperable.” “When that happened, it caused Internet service to periodically slow down for other customers in Westborough,” he wrote. “We are working to restore service to normal as soon as possible. DOS attacks are all too common today among customers of all Internet providers. It’s important to remind Internet users to keep their firewalls operating and to keep their security software current.” Interestingly, though, when I first asked Mr. Santoro about this, he said there were no widespread outages reported. I think that is because there was nothing physically wrong with the FiOS lines — no technical problems, no trees on the line, etc. At Verizon, the lines were all reported to be working as normal. But customers were calling in complaints and opening repair tickets left and right. The state logs the complaints and passes them on to the service provider, in this case Verizon, said Jayda Leder-Luis, communications coordinator for the Office of Consumer Affairs and Business Regulation. “DOS is a cybersecurity issue, one that can affect voice services that rely on access to the Internet (like VOIP),” she wrote in an email, referring to Voice Over Internet Protocol, in which phone service is provided through an Internet connection. “Those were the kinds of complaints we were receiving.” For dozens of residential and business customers in Westboro and Northboro, the interruptions were frustrating. “It happened around 3 o’clock, every day,” said Allen Falcon, chief executive officer for Cumulus Global, a cloud computing company in Westboro. “Sometimes it was a few minutes, sometimes 45 minutes to an hour.” A few times, the interruptions occurred in the morning, just after 9 a.m., he said. Since the company’s phone service and Internet connection runs through a FiOS line provided by Verizon, when the FiOS line goes out, customers lose both phone and Internet. “For us, it’s incredibly embarrassing as a technology company, to lose our service like this,” he said. “We’re talking to someone and the phone lines goes down, the Internet goes down.” The company has workarounds, in which the office can switch its Internet and phone service to a 4G service provided by their cellphones. “But it’s slower performing and more expensive,” he said. “Some days, around 3 p.m., we have to consider, ‘Should we switch, just in case?’ “ Several customers reported that Verizon had a lot of trouble pinpointing the cause of the interruptions, and several of them had Verizon technicians visit their homes and replace their routers. Since the cause was later determined to be this DOS cyberattack, replacing their routers looks like, in hindsight, a waste of time and money. Steve Winer, a Westboro resident, said Verizon installed a new router at his home, but it made no difference. The outages continued. “I am just wondering how much time and money was wasted on this,” he wrote in an email. “I know I spent at least a couple of hours on the phone, and others shared similar stories. But, if you add up all the shipped routers and unnecessary service calls, along with the time both of us customers and (Verizon) personnel, I am sure it really adds up, and could have been avoided if someone had simply put two and two together and posted a chronic outage which began in February.” On Tuesday, Verizon apparently pinpointed the exact Internet Protocol address of the Verizon customer being attacked, and shut down the customer’s FiOS service. The slowdowns and service interruptions have stopped. Let’s hope they never return. Source: http://www.telegram.com/article/20140323/COLUMN73/303239976/1002/business

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Westboro, Northboro Verizon service hit by DDoS attack